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Frequently Asked Questions
Additional Information
What is the role of the Virginia Retirement System (VRS)? VRS serves as the Plan Administrator for the VRS administered Defined Contribution Plans. VRS is responsible for overseeing the operation of the Plans. This includes but is not limited to contracting with the record keeper and communications service provider and the investment managers as well as ensuring that the Plans are in compliance with federal and state law. | back to top | What is the role of ING? ING was selected by the Virginia Retirement System to be the record keeper for the Plan, providing administrative, enrollment and education services for VRS-administered Defined Contribution Plans. ING has a Service Center at 919 E. Main Street (SunTrust Building), Suite 1604, Richmond, Virginia 23219. The Service Center is open Monday through Friday from 8:30 a.m. to 5 p.m. Eastern Time. ING also has four registered representatives serving all regions of the Commonwealth. Registered representatives make regular visits throughout the Commonwealth to provide financial and investment education, to enroll participants and help you make the most of your financial journey. Registered representatives do not offer investment advice. | back to top | How do I make address changes with ING? If you are still employed, make the change with your agency’s payroll office. If you have terminated employment with the employer that offers the Plan, make the change by submitting the Personal Information Change Form to ING. The form is available from ING or on the Web at www.varetire.org. Go to Forms under Defined Contribution Plans/457 Deferred Compensation Plan. | back to top | How do I change or correct personal information in my record? If you are still employed, make the change with your agency’s payroll office. If you have terminated employment with the employer that offers the Plan, make the change by submitting the Personal Information Change Form to ING. The form is available from ING or on the Web at www.varetire.org. Go to Forms under Defined Contribution Plans/457 Deferred Compensation Plan. | back to top | How can I get more information about the 457 Plan? You can get Plan information from your employer or the VRS Web site at www.varetire.org. Select Commonwealth of Virginia Deferred Compensation Plan or Virginia Cash Match Plan from the Defined Contribution Plans menu. You also may call the Plan Information Line toll-free 1-VRS-DC-PLAN1 (1-877-327-5261). Press 1, then 0 to speak with a Customer Service Associate, weekdays 8 a.m. to 8 p.m. Press 2 to speak with a registered representative, weekdays 8:30 a.m. to 5 p.m. | back to top |
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